Next week, Holly Baxter will be presenting a workshop at the KMWorld Conference in Washington, DC. Her workshop, entitled “Improving Internal & External Knowledge Sharing,” focuses on expert knowledge that is difficult to capture and transfer effectively, because it involves deeply embedded skills that an expert may not be consciously aware of using and may not understand how to share. The challenge this poses is how to capture and transfer that knowledge among coworkers and external partners who need to work together on critical, high-stakes projects. Without effective knowledge transfer strategies, these valuable lessons learned and best practices are often lost. This is especially difficult with experts in niche specialties, when parties are geographically dispersed, and when the people who need the knowledge work in different organizations. The knowledge in each of these situations can be easily lost, yet it is essential to the success of the mission, especially in emergency situations such as responses to natural disaster events that are time-critical.

Based on case studies of more than 200 top-level executives, engineers, and scientists at Fortune 500 companies, the military, and multiple government agencies, this workshop offers a background of knowledge transfer and flow strategies; offers effective processes for enhancing knowledge flow at all levels; covers the impact of internal vs. external parties on knowledge transfer; and shares best practices and tools for capturing key knowledge, analyzing and documenting it, and methods to transfer that key knowledge.

Holly’s workshop is on Monday, November 14, from 9:00 a.m. – 12:00 p.m. If you’re attending KMWorld, stop by to say hello!